FAQ
Frequently Asked Questions
Please reach us at sncere.acres@gmail.com if you cannot find an answer to your question.
Our hand-poured candles are made from all-natural soy wax with cotton wicks ensuring a cleaner burn. Our carefully selected fragrance oils enable us to offer the perfect scent combinations.
Place your candle on a draft-free, heat-resistant surface that is out of reach of small children and pets. Be sure your wick is trimmed to ¼” before lighting your candle. Allow the candle to burn for at least 1-2 hours or until the wax pool reaches all sides of the container. This helps prevent tunneling and optimizes your candle’s scent throw.
We do not recommend burning your candle for longer than four hours. Make sure to never leave a candle unattended and extinguish it before leaving the room or going to bed.
Yes! We recommend that your wick is trimmed to ¼” before lighting your candle every time to prevent the flame from becoming too large. Not only is this a safety measure, but it also results in a cleaner burn.
When there is less than ¼” of wax left in the jar, we advise you to discontinue burning your candle. If you continue burning past this point, you run the risk of damaging the jar and surrounding surfaces. Don’t forget to re-order your favorite scents before your candle runs out!
We recognize there are circumstances when you might need to change or cancel your order. If this is the case for you, please send your request to sncere.acres@gmail.com within 24 hours of your purchase. Once we have shipped your items, we are unable to make any changes to your order. Thank you for your understanding.
Please note: all of our items are handmade resulting in natural blemishes, minor defects, and other imperfections. We are not responsible for damages during the shipping process. If you have concerns about your purchase, please send us an email at sncere.acres@gmail.com. We will see what we can do to make it right.
We don’t have a storefront but you can find us at local markets throughout the year. Check out our events calendar to see where we will be next. We look forward to seeing you there!
You can also find some of our products at Zen Vibes Specialty Shop in Ottumwa, Iowa.
We would be honored to create something custom for you. While we cannot guarantee our ability to complete a custom order for you, we want to hear your ideas. Email your personalized request to sncere.acres@gmail.com.
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Safety Tips
- Keep candles and wax melts out of reach of small children and pets.
- Keep candles and wax melts away from flammable materials.
- Only use candles and wax melts within sight—never leave them unattended or use overnight.
- Make sure the candle is completely extinguished and the wick no longer glows before leaving the room.
- Always trim the wick to ¼” before lighting the candle.
- Always burn on a heat-resistant surface.
- Keep burning candles away from drafts, vents, and fans to prevent uneven burning and reduce fire hazards.
- Do not touch or move hot liquid wax.
- Do not burn candles or melt wax for longer than 4 hours at a time.
- Discontinue use of your candle when there is less than ¼” of wax remaining in the container.